Hotel Delivery & Reception Robots
Move towels, amenities, room service and documents from reception to the guest door — including between floors — and greet arrivals in the lobby with a humanoid receptionist that answers questions and guides visitors.
How it works
Register the robot with the lift
AS10 connects to the elevator controller and electric door, so it can ride between floors and reach guest corridors without staff.
Load and send
Staff load the locked compartment, pick the room on the 10.1-inch screen, and the guest is notified when the robot arrives.
Recharge unattended
Delivery and reception models return to their dock between tasks; 6–15 hours of runtime covers a normal shift.
Recommended models
Cross-floor delivery units and humanoid reception robots, with Wi-Fi or 4G connectivity and SDK/API access.
What to check before you buy
Floor-to-floor integration — confirm which elevator and door controllers your building uses; AS10 drives both.
Payload and runtime — AS10 carries 20 kg with 6–8 hours per charge; AS09 suits smaller items with about 8 hours of runtime.
Lobby presence — humanoid models walk at 0.7 m/s alongside guests, offer TTS/STT and expose an SDK/API for your own scripts.
Frequently asked questions
Can the delivery robot call the elevator itself?＋
Yes. AS10 controls the elevator and the electric door, so it can deliver to guest floors without a staff escort.
What can it carry per trip?＋
AS10 takes 20 kg per trip, enough for towels, amenities and documents. Heavier loads suit FD06 or FD10 from the logistics range.
Do the reception robots speak our guests’ language?＋
Aldoc, Alice and Alamy support TTS/STT voice interaction and an open SDK/API, so scripts and answers can be adapted to your lobby.
Related pages
Send us your workflow
Describe the space, the task and the volume — we'll recommend the optimum robot setup and a deployment plan.